By accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability (“Terms and Conditions”). My Holiday Concierge reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using this website you acknowledge that you have read and understood these Terms and Conditions.
Limitation of liability
My Holiday Concierge does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. My Holiday Concierge do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
Copyright of the myholidayconcierge.com.au website is property of My Holiday Concierge. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of My Holiday Concierge and Third Parties. This property may only be used for the purposes of browsing the My Holiday Concierge website and acquiring goods and services of myholidayconcierge.com.au.
My Holiday Concierge and its related companies comply with the Australian Privacy Principles. To that end, we offer this statement to inform our users of how we gather and utilize personal information. My Holiday Concierge will take all reasonable steps to protect user privacy, consistent with the Australian Privacy Principles. The My Holiday Concierge website is managed and operated by Tailored Media on behalf of My Holiday Concierge.
My Holiday Concierge may use its customer data base, including information provided by you through this website to distribute information about other My Holiday Concierge services and other organisation’s services to you.
My Holiday Concierge periodically sends offers and other information to My Holiday Concierge’s customer data base. In order to process orders placed through this website we need information such as your name, email, or contact number, delivery address and payment details. Other information will also be collected with our permission from time to time. The user authorizes My Holiday Concierge to disclose information about you to organisations and agencies that My Holiday Concierge uses in ordinary administration of its business including debt collection and other processing, printing and mailing as well as Third Parties and promotional agencies who form part of My Holiday Concierge’s product/service delivery.
At this time My Holiday Concierge do not disclose information to overseas recipients, should this change in the future, this Policy will be updated to include such information and notified.
The personal information collected from you on this site is or may also be used to enhance your experience, to notify you about other or new services or promotions from time to time, to provide customer support, to provide you with the products, services or information you have requested.
Aspects of these functions may be outsourced to third parties, who are only authorized by My Holiday Concierge to use this information for these purposes. My Holiday Concierge may also disclose personal information to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.
Cancellation by You
If you need to cancel an order, please contact My Holiday Concierge immediately at firstname.lastname@example.org. The My Holiday Concierge agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once My Holiday Concierge has accepted payment for an order, cancelation of the order is within the sole discretion of My Holiday Concierge. Orders that cannot be cancelled will be subject to My Holiday Concierge’s terms, conditions and policies relating to Refunds or Cancellations involving Third Parties.
Refunds or Cancellations involving Third Parties
My Holiday Concierge does not offer refunds, exchanges or cancellations. Tickets sold by My Holiday Concierge are for “products or services” sold on behalf of the Operator organisations, businesses or persons responsible for providing those products (the Operator’s). The use of tickets for purchased products or services are subject to the Operator’s terms and conditions. A copy of which can be obtained directly from the Operator. My Holiday Concierge makes no warranty and/or representations about the fitness or suitability of an Operator’s product or service and is not liable for any misrepresentation, errors or omissions. All claims are the responsibility of the Operator and My Holiday Concierge has no liability to you.
Cancellation by My Holiday Concierge
My Holiday Concierge reserves the right not to provide goods or services or cancel orders (or part thereof) at the sole discretion of My Holiday Concierge at any time. Without limiting the operation of any other terms and conditions herein, My Holiday Concierge will not be held liable for loss or damage arising from the exercising of these rights.
Dispatch and Deliveries
It is your obligation to enter the correct delivery details at the time of ordering. Should you enter incorrect delivery or collection information My Holiday Concierge are not obliged to redeliver or collect the order to or from the correct address at our expense.
My Holiday Concierge will provide you with an expected delivery goal of all services. While My Holiday Concierge makes every effort to deliver on time, all dates and times specified are estimates only. Without limiting the operation of any other terms or conditions herein, My Holiday Concierge will not accept liability for any loss or damage arising from a late delivery.
Without limiting the operation of any other terms and conditions herein, you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order. Without limiting the operation of any other terms and conditions herein, My Holiday Concierge will not accept liability for any loss or damage from items lost, stolen or damaged after delivery has taken place.
If you enter into a transaction through My Holiday Concierge to purchase services or vouchers, for those services supplied directly by third party, My Holiday Concierge is not responsible for the provision of those services or for any misunderstanding between you and the Suppler. In all arrangements involving the direct provision of services by third parties, My Holiday Concierge accepts no liability of any kind in connection with or arising from such an arrangement.
Prices of goods and services and delivery and other charges displayed on myholidayconcierge.com.au are current at the time of display. These prices are subject to variation without notice. My Holiday Concierge will always attempt to be as accurate as possible with the product descriptions and pricing however My Holiday Concierge are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. If an error is discovered in the price of the item (s) you have ordered, My Holiday Concierge will inform you and issue a full refund as soon as possible. My Holiday Concierge shall be under no obligation to fulfill an order for an item which was advertised at an incorrect price, if the item(s) has been charged and not dispatched, My Holiday Concierge will cancel and refund your order. Orders will not be confirmed/dispatched until payment in full has been received and My Holiday Concierge is satisfied with the integrity of the order.
*All bookings for hire goods are based on a 7 day hire term.